Showing posts with label Qantas. Show all posts
Showing posts with label Qantas. Show all posts

New Names for Qantas Asia


Picture from The Age is a digitally altered plane. 
The fairfax Press (Sydney Morning Herald and The Age newspapers) are suggesting RedQ or RedQ Executive Express is emerging as the most likely name for Qantas Asia ahead of  RedSky and OneAsia.

The new 49% venture will be 49% owned by Qantas and is one part of Qantas restructuring. Alan  Joyce CEO of Qantas said that the move would create a “newer and stronger Qantas,” by tapping into the major growth that is occurring in Asia.

I hate the sound of RedQ. It doesn't sound enticing. It definitely does not sound like a Premium carrier. It sounds cheap and nasty. Perhaps Qantas discount subsidiary Jetstar could be renamed RedQ and the new airline named Jetstar. For Jetstar sounds classier than RedQ even with Executive Express tagged on the end. Will tourists fly an airline named Executive Express?

I can't think of a better name? Perhaps Offshore Airline? or Outsourced Kangaroo? to reflect the shift of Qantas services to the new cheaper version?

Comparing Trans Pacific Business Class


Yesterday's Trip Report covered my recent V Australia's Business Class trip between Brisbane, Australia and Los Angeles, USA. Today, I compare the various Business Class offerings of all the trans Pacific carriers. I chose a travel date of of 12th October from Sydney to LAX and travel back 19th October to find pricing. Hawaiian had the cheapest business class fares for those dates.

I have ranked the airlines from Best Business Class on the Australian -US route (V Australia) through to the worst on this sector (United). This is based on  both my experience and reviews by others. Happy to be challenged! Or have comments. What have been your long haul Business Class experiences?


Rank Airline Fare* Plane Stops Flight time Layout No of seats Seat Pitch Seat width Bed Length
1 V Australia $8,696.00 777-300 Non Stop 13:35 2-3-2 33 77” 23.5” 74”
2 Air New Zealand $8,227.00 777-300 Auckland 17:15 1-2-1 44 79.5” 22 79.5”
3 Qantas $9,099.00 A380 Non Stop 13:30 2-2-2 72 80” 21.5: 80”
4 Air Tahiti Nui $11,723.00 A340 Auckland & Tahiti 21:45 2-2-2 24 53” 21” Not lie flat
5 Air Canada $15,371.44 777-200 Vancouver 19:57 1-2-1 42 32” 20.4” lie flat
5 Air Pacific $8,191.42 747-400 Fiji 17:10 2-2 28 57” 21” Not lie flat
5 Delta $8,418.00 777-200 Non Stop 13:55 1-2-1 43 44” 20-26” 76”
5 Hawaiian  $5,115.24 767 Honolulu 19:00 2-2-2 18 42” 18.5” Not lie flat
9 United $8,426.00 747-400 Non Stop 13:28 2-4-2 & 2-2 52 77” 23.5” 78” or 74”





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Trip Report: 767th Flight

According to my Flightmemory, flight number 767th of my life has ticked over.  My 767th was with Qantas on a "Red Eye" Boeing 767 from Perth to Melbourne. At one point I thought it was going to be Air New Zealand but life is unpredictable isnt it?



I acknowledge it has become an obsession of mine to match the Boeing type to the number of flights I have done! So far, managed it with flights 737, 747 and 757. (How I know how many flights I have flown is described in my blog here).

Today my 767 was VH-ZXF which seems to be an un named plane. Qantas has had this 20 year old plane for five years getting it from British Airways. 767s have two  engines and a wide body cabin with two aisles and a  2-2-2 in Business class and 2-3-2 layout  in Economy. I like it because you are no more than one seat from  an aisle or a window.

I got seat 26A, window seat in the front of Economy in the Bulkhead row. The plane was quite full-mostly with "FIFO" (Fly In Fly Out) mining workers.  I had no one next to me.

Qantas had two staff at the boarding area measuring and weighing hand luggage. An American woman had her bag forcibly checked in and a group of Asian tourists also had their bags taken. I thought the way the bags were taken was a little officious. In fact most of the other passengers were travelling very light. Many of the FIFO workers had no bags at all and there was a lot of bin space on the plane. Still Qantas rules are rules and the lack of large bags on their flights does mean boarding is so much faster than on the USA equivalents.


The 767 Rolls Royce engine in the dark night
Take off was smooth out of Perth. We departed a few minutes later than our 1210am departure but were promised a good tail wind.  And indeed the Pilot was correct. Despite a late departure we bumped heavily onto the runway into a cold Melbourne dawn five minutes early. The entire flight that was entirely in the dark as a result of the schedule.

My 767 at Melbourne Tullamarine
You can have quite a few bumps out of Perth but on this day there were none.  I dozed off right away and missed the meal service. I had planned not to eat. It smelt nice though. I woke up for a while, then slept until we started descent. I missed whatever Qantas gave out just before landing. I think they provided fruit juices and water but was still asleep.

Entertainment on this plane consistes of raio channels and a program of movies, TV shows and documentaries on the main cabin screens.

After this fight,  I have now been flown 171,237km  (106,402 miles)- over 4 times around the world on on 108  Boeing 767 flights.  Of those flights 64 of them were with Qantas, hence my choice today. 20 were with the former Ansett.  These flights have taken me to Europe, the USA, Canada, NZ and El Salvador.



I have also been on 767s with:

  • United Airlines
  • American Airlines
  • Continental
  • Air Canada (including a Sydney-Melbourne sector during Ansett's woes),
  • TACA (El Salvador)- My most amusing memory was of the amount of luggage people were trying to cram into the TACA plane!
  •  Air New Zealand,
  • Delta Air Lines 
  • British Airways
After landing, we got the unauthorised in-flight announcement from the FIrst Officer inviting us to support their union campaign  ensure a Qantas pilot is in charge of a Qantas flight. Not sure how successful it will be.  I did appreciate their skill and experience today. I especially appreciated them signing my Boarding Pass (below) and including an encouraging message on the back (right)







Todays flight was very enjoyable. I would give it 8.5 out of ten. The luggage confiscation at the start and the lack of individual entertainment lost them some points.




Virgin Australia Velocity Changes Analysed

Love the updated Velocity Rewards Frequent Flyer Program unveiled Thursday by Virgin Australia. Already Qantas has responded with media advertisements promising exciting changes to their program. The competition in Australia is starting a new round.

I am currently a Gold flyer with Qantas and Virgin so my focus is on the Gold benefits. At the end of this post, I will paste a table comparing the two programs. Please let me know what I leave out.

The eight immediate features I like about Velocity Rewards:
  1. seemingly generous access to award seats
  2. Subject to space availability, Velocity Platinum and Gold members are welcome in the Virgin Australia lounge at any time, and do not require a boarding pass. This is a benefit Qantas took away from its Platinum fliers earlier in the year - and boy were we mad! 
  3. A family can pool all of your family member’s Points into one account as well as transferring points between family members
  4. If you have a baby, you can pause your membership for up to six months-thats impressive
  5. For every 100 status credits, you get a free lounge pass
  6. Guaranteed Reward Seats for an annual family trip for up to four return Reward Seats for an annual family trip to any Australian destination, for Gold while Platinum members can also international destinations.
  7. Gold and Platinum members can take up to two children under the age of 12 into the lounge with them.  (I wonder how many kids will now be screaming through lounges?)
  8. Free access to Sentinel who help you find lost keys etc
Getting and Keeping Gold Status
The first comparison between Gold Qantas and Gold Virgin for me is how easy it is to get and keep Gold status. You gain status based on the number of status credits you earn. Every eligible flight gets you status credits. The longer your flight the more status credits you get. The higher your class you reserved your booking with, the more status credits you get. So a Sydney to London flight in business class will get you way more points than a discount economy seat from Sydney to Melbourne.

GOLD
Qantas Virgin
Gaining Status-status Credits
700 500
Gaining Status-Sectors flown
4 4
Keeping Status-status Credits
600 400
Keeping Status-Sectors flown
4 4
Number of SYD-MEL Discount Y to keep
60 40
Number of MEL-AKL Discount Y to keep
30 20
Number of MEL-LAX Discount Economy to keep
13.33 10
Number of MEL-LAX Premium to keep
6.67 3.3



To get Gold with Qantas requires 700 status credits whereas Virgin gives it to you with 500 status credits. Of course how many you earn at each airline is different. Still its easier to get and keep Gold at Virgin than it is at Qantas.

For me to keep Gold with Qantas at the lowest earning rate possible (eg the Sydney -Melbourne) flight would mean 60 flights in a year. Virgin will give you gold after 40 Syd-Mel flights.

Likewise flying Melbourne to Los Angeles in Premium Economy would need 7 flights a year with Qantas to keep my Gold whereas I only need  4 with Virgin (or 3 plus a few SYD-Mel trips!)




Comparing Qantas Gold and Virgin Gold


GOLD


Before Travel
Qantas Virgin

Priority Phone Service

YES YES

Upgrade Using Points

YES YES
Advanced Seat Selection
YES NO?

Seating Preferences

YES Coming soon
Secure Sentinel membership 
NO YES
At Airport
Qantas Virgin

Priority Check-in -Domestic

Premium Service Desks Priority Counters

Priority Check-in -International

Business Counters Business Counters

Priority Boarding – Domestic

NO YES

Priority Boarding – Intl

YES YES

Kerbside Check in

NO Sydney only

Lounge-Domestic

Qantas Club Virgin Lounge-anytime access

Lounge-International

One World Virgin. Etihad, Air NZ, Delta

Priority Screening Lane

Brisbane, Melbourne, Perth and Sydney Domestic Airports Melbourne and Brisbane Domestic Airports

Fly Ahead

NO YES
Priority Waitlist
YES NO
Airport Upgrade
YES NO

Baggage allowance-Domestic

1 piece (maximum 32kg) Economy; 2 pieces (maximum 32kg each) Business Allowance of 32kg
Baggage Allowance-USA
3 pieces: (maximum 23kg per piece) Economy/Premium Economy and 32kg per piece) Business/First 3 pieces: (maximum 23kg per piece) Economy and 3 pieces 32kg per piece) Premium Economy/Business
Baggage Allowance-Inernational
32kg (70lb) in Economy/Premium Economy; 64kg (140lb) in Business/First 33kg ) in Economy/ 42kg in Premium Economy/Business/

Priority Waitlist (coming soon)


YES
Arrival
Qantas Virgin

Priority Baggage

YES coming soon

Complimentary Elite membership with IHG?s Priority Club® Rewards or Hilton HHonors?

NO YES

Complimentary Elite membership with Europcar Privileges Program or Hertz #1 Club

NO YES
International airline partners
Qantas Virgin


One World Sapphire Virgin. Etihad, Air NZ
FAMILY BENEFITS
Qantas Virgin

Guaranteed Reward Seats for an annual family trip

NO YES

Family Points and Status Credit Pooling

NO Coming soon

Membership pause for Parental Leave

NO Coming soon

Complimentary lounge pass for each 100 Status Credits earned

NO Coming soon
STATUS BENEFITS
Qantas Virgin
Points bonus- on Carrier
75.00% 75.00%

Points bonus -Air Partners

? 50% Etihad
Points Bonus- Hotels/Car rental
NO 75.00%

Personalised Baggage Tags

YES YES
Loyalty Bonus
8,000 points for every 500 Status Credits earned in a single membership year a free lounge pass for every 100 Status Credits

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AIR NZ VS V AUSTRALIA 777

I use Flight Memory to keep a record of all of my flights- every single one of them since I first flew in 1968.

For my 737th flight, I flew a Southwest Airlines Boeing 737 from Portland to Spokane and had a brilliant flight.
747th was on a Qantas 747 from Melbourne to Los Angeles. The Qantas team put on a great flight- and Qantas even followed up with a souvenir 747 in the post
United Airlines turn came next with flight 757 on a B757 from DC to LAX and it was terrible.

767 is fast approaching on an Air NZ Boeing 767 Business Class from Perth to Auckland.

For my 777th flight, I have a choice between:

Air New Zealand Boeing 777 Auckland to Los Angeles

OR
V Australia Boeing 777 Sydney (or Brisbane) to Los Angeles











Who would you choose and why?
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Qantas Big Announcment


We have been waiting for some big changes Qantas will be making for some weeks. I thought it was going to be in a week's time...

Today Qantas had full page ads in most Australian newspapers. The ads promised that a new stronger Qantas was being built. One of the promises was that Qantas "will always be proud that the vast majority of our operations are based in Australia'. The text of that advertisement is here.

Today at 10am Australian EST Qantas Group CEO Alan Joyce held a press conference to launch the “a new spirit” concept that is the base for sweeping changes in the way Qantas looks, feels and operates.  His text is here. He has proposed a four pronged strategy:
  1.  Gateways- Qantas will reduce the number of ports of call to strategic places at which they will feed passengers to its partners. The gateways  are: Dallas (American Airlines hub),  Jo'burg, Kuala Lumpar (new One World member Malaysian), London, Hong Kong and Bangkok (British Airways- though I prefer Cathay out of HK), Santiago (where it can transfer passengers to and from LAN's network)
  2. Focus on Asia (which it will do through two new airlines)
  3. Being Best for "Global travellers" in other words trying to win back premium passengers -many who have been annoyed with Qantas
  4. A Stronger Business (read cost cutting)
Most of the changes were expected:
  1. In line with the focus on Santiago, Qantas will pull out of the Sydney to Buenos Aries route. My friend Steve was stunned that I should have suggested this would happen as BA is one of his favourite cities. This is disappointing  as I have not got to B.A. yet. I will definitely go through Santiago as flying with Areolineas Argentinas is not on my radar.
  2. There will be a new Platinum 1 tier for frequent flyers with additional benefits for Silver and Gold members (not sure what they are yet). This cements the devaluation of Platinum. My sense is that they will eventually merge Platinum and Gold leaving Platinum One as the next level after Gold.
  3. Qantas will focus its A380s onto the Pacific Route (SYD/MEL-LAX) and the Kangaroo Route (SYD/MEL-LHR  via SIN). It will cease services to London via Bangkok and Hong Kong feeding passengers as mentioned into the BA network
  4. 1000 jobs will go- mostly in Australia one assumes. I was tipping 800-1200.
  5. Some 380s will be deferred after they get to 12 at end of year (what choice do they have in this climate?). The deferment could be up to six years.
  6. Four 747s will be retired (I wasn't sure how many would go- I thought it might have been more)
  7. Jetstar Japan in partnership with JAL as already foreshadowed will be launched
  8. A new airline based in Asia, 49per cent Qantas owned, This airline will be a full service airline. The surprise is that "Qantas Asia" will not be called Qantas. Base and venture partner were not announced. My bet is Singapore. It will have 11 planes of which three will be A320s. This move helps Qantas reduce its high Australian labour and maintenance costs.  Qantas will feed passengers to and from the new carrier at the key gateways. The focus on Asia makes sense as travel between Asia and Australia and across Asia continues to grow rapidly. Whether Qantas has the expertise to compete in that space will be interesting.
Changes I wasn't expecting
  • New First Class lounges  in SIN, HKG, BKK, LAX (shame I didn't stay Platinum!)
  • all remaining 747s will be refurbished with A380 seats (nice)  with the entire 744 fleet completed by June 2014. This will extend the life of the 747 product
  • 737s with premium product on NZ routes )Thank heavens)
  • a massive A320 order -110 of them of which 78 are the new 320NEOs of which 24 will go to to Jetstar Japan and 8 to the new premium airline
Uncertainties:
  • Frankfurt still remains or is that going? 
  • Will Qantas keep flying to Bangkok and Hong Kong in the future or will they eventually Jetstar those sectors?
  • Is First Class here to stay?
  • What will happen to Qantas Platinum? Is my theory above correct?
  • There was no mention of the 787s. What is going to happen to those?
  • Will these changes help "save" one of the most profitable airlines in the world or will it cause further hemorraging and further cutbacks?
After hearing the announcement, I can see Qantas has been positioned for survival but I cant help feeling Qantas international has been diminished. The video accompanying the announcement reassures me that  Qantas will "still call Australia home". This is true. Qantas is now a largely Australian domestic airline with effectively six international routes, a set of  Aust-NZ links which owns a domestic and international discount carrier and stakes in two Asian airlines. It is a retreat of the flying Kangaroo.

Concerns:
  • there is a perception that Qantas customer service has slipped over the last three years. This is borne out by the Skytrax survey. In 2008 Qantas was the world's third best airline.  In 2009, it fell to sixth place and they dropped to seventh in 2010. I firmly believe Qantas has slipped. I used to consider them my second favourite airline. They are now my 8th favourite. Joyce does not give any guidance as to how Qantas will reverse this perception
  • there was no mention of what Qantas will do in the Australian domestic market especially with an invigorated Virgin Australia breathing down their necks. The last big innovations have been the creation of CityFlyer branding of the domestic routes and addition of the Business lounges and the new (unpopular) check in system.
  • The dropping of Hong Kong to London is a mistake. Many Australians including myself use HK as a business and recreation stopover. If Qantas wants to offload me to British Airways, I will fly Cathay the whole way
  • I wonder how much of the domestic business gets revenue from the inbound international tourists? 


Thank you Qantas!

 Today I received a card and a model 747 from John Watt of Qantas Customer  Services to commemorate my 747th flight on a 747. (See earlier blog post)

Unexpected and appreciated. Thank you.


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The Unsafe Tiger

I have been critical about the "budget" carrier Tiger Airways Australia which can be likened to a bus with wings as noted in my previous blog about them.

Seems the bus is not safe.

On Saturday July 2, 2011 Australia's Civil Aviation Safety Authority (CASA) grounded Tiger after the airline's planes twice breached lowest safe altitudes.

This grounding came after they had given the carrier a warning in March saying Tiger needed to "improve the proficiency of Tiger Airways Australia’s pilots, improvements to pilot training and checking processes, changes to fatigue management, improvements to maintenance control and ongoing airworthiness systems and ensuring appropriately qualified people fill management and operational positions."

Tiger is rejecting any concerns they are unsafe (would nt you?) with CEO Tony Davis expressing regret over the decision (pictured right)

The grounding is a disaster for the airline which has not made money since setting up shop in Australia. The last grounding we had was of Ansett's 767 fleet and that was one of then final straws for them.  Unlike Ansett, I won't mourn Tiger but yet again we are going back to the two airline situation we have always had in Australia. The names have changed but the structure is similar. Qantas and Virgin instead of Qantas and Ansett or before that Trans Australia Airlines (TAA)  and Ansett-ANA or before that Ansett and Australia National Airways.

The difference is Qantas now has two segments of the market with its budget Jetstar subsidiary and the more corporate focussed mainline Qantas.

Some questions:
1. Will Tiger survive?
2. Virgin Australia continues to lose money-how long will they sustain that for?
3, Will Qantas hang onto its premium passengers or lose some to Virgin concerned at the Jetsar -isation of the mainline carrier?


As for me, I am taking the train to Adelaide next week.


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10 000 plus

Over 10 000 people have now viewed this blog! Thanks everyone. 
The Top Ten Visited posts are:



  1. Three Airlines-one plane- comparing the A380    Sep 30, 2010, 7 comments My fave plane compared across 3 airlines!
  2. First Korean Air A380 peeks out in Toulouse  Feb 5, 2011- seems there are a lot of A380 geeks
  3. Virgin across the Pacific Mar 3, 2011 1 comment - My First V Australia flight from Aust to USA
  4. $198 to Europe or $981.80 to Europe Feb 11, 2011 I hate "dishonesty" in ticket pricing
  5. The Five Peeve Taxi Journey Sept 11, 2010 Taxis can be very annoying!
  6. Delhi Airport Express Feb 26, 2011 Not sure why there is so much interest in the new rail line to Delhi airport?
  7. First flights with Royal Jordanian, Mar 26, 2011 
  8. I did it! My 747th flight- in a 747! May 25, 2011
  9. Martin J's Top Cities of the World 2010 Jan 4, 2011
  10. Almost had $1200 stolen Oct 25, 2010, 9 comments

I would love more comments though so feel free to participate. If blogger makes it hard for you to make a comment let me know: mj_oz3000@yahoo.com.au and tell me what stopped you! Thank you


Thanks again for reading this far! Do stay travelling with me!


Korean Air has their A380

Korean Air took delivery of its first A380. The only 380 in the world to feature all business class upstairs, a duty free lounge and an in-flight luxury lounge for business and First customers with bar, sofas and TV.

 Their pilots are getting assessed. The Korean government aviation authority will approve the massive plane and then the sixth airline in the world will start flying between  Seoul-Incheon and Tokyo-Narita on June 17. Flights to USA and Europe will follow.

I hope to fly Korean's A380 in October. That will be my fourth airline A380 experience. I have flown Emirates, Qantas and Singapore. I compared my experiences on those airlines in this post. Yet to do Lufthansa and Air France's versions. Will aim for November for those services to catch up.

Check out the Korean A380 website for lots of pictures and graphics.

The Slide of Qantas vs The Rise of Virgin


News comes that Singapore Airlines and Virgin Australia will code share on each other services and passengers will enjoy reciprocal FF arrangements and lounge access. Virgin Australia also have a relationship with Delta (Skyteam) and Malaysia (about to join One World).

Is this a step toward Virgin Australia becoming a Star Alliance partner in Australia? We continue to move back to the days when we had two full service airlines Qantas and Ansett in the One World and Star Alliance networks. I blogged about this in May.

The impressive changes at Virgin Australia (albeit not yet with a profit) are accompanied by the brilliant incompetence of Qantas management in the way they are handling both staff and passengers. There is a stinging rebuke on the Business traveller forum pages today: But Joyce has to be also singled out for his stupidity in the way he has managed Qantas and in particular his perceived obsession with trying to Jetstarize Qantas. He has been in the job for 3 years and one can only wonder how long he can last.


I received an e-mail from QF FF this morning about a new food and wine venture I would rather hear about some real management changes on service and route development.... I have to ask myself why am I, like many, losing confidence in the Qantas brand. 


I am with the writer on this. A few of my posts have expressed my concerns re Qantas:



To me the people who do not seem to be listening are Qantas themselves.



How I got hooked on Flightmemory.com

My friend Tony became very ill and was confined to home. Frustrated out of his mind, because he was unable to work, Tony rested and surfed the internet to satisfy his passion for all things "Boeing". In fact his slogan was "if its not Boeing I ain't going". 

It was Tony who got me to Seattle when Boeing first unveiled the 787. It was Tony who got me onto Flight memory.com

Four years ago, Tony rang me up: "got your frequent flyer statements?” 
yes”. I said. 
"Good. Bring them round to my place",
 “Why”.
"Don't ask.  So round went my frequent flier statements"



A couple of months later,  he rang again, “
when you were a kid, did you keep a record of your flights?". Indeed, I had my BOAC Junior jet club book, which my parents had started with my first flight with BOAC in 1968.


One day when I was at work, Tony sent me a Skype message with one word: "incoming" There was a link to my own flightmemory.com page. Flightmemory is away of keeping a record of all of your flights. Tony had typed in several hundreds of these flights and maintained my flight memory until the month he died.

Flightmemory records:

  • date and time of flights
  • number of hours, kilometres and miles flown 
  • airline, plane, plane number and name
  • seat and reason for travel
  • my ratings of flights (something I have started doing more recently)
It then creates maps of travel. This is my lastest one:
You can even order glossy hardcopies of your maps to hang on a wall.

I have kept it up since. Thats how I can tell you the following:


Date
Sector
Airline
Craft
100th
21/11/96
Lismore-SYD ( Sydney)
Kendall
SAAB 340
200th
15/10/04
SYD to HNL (Honolulu)
Air Canada
Boeing 767
300th
24/06/07

AYQ (Ayers Rock)-SYD

Qantas
Boeing 737
400th
05/06/08

SAN (San Diego)
- LAX (Los Angeles)
American Airlines
Embraer 140
500th
18/04/09

BOI (Boise)-
DEN (Denver)
United Airlines
CRJ 700
600th
20/11/09


LAX-AKL (Auckland)
Qantas Airways
Boeing 747
700th
09/12/10

SIN (Singapore)-
SYD
Singapore Airlines
Boeing 747
737th
01/50/11
PDX (Portland)-GEG (Spokane)
Southwest
Boeing 737
747th
23/05/11
MEL-LAX
Qantas
Boeing 747
757th
June 11
Booked for a USA flight
US Carrier
Boeing 757
767th
?
?
?
Boeing 767
777th
?
?
?
Boeing 777

Too bad that the 787 is not flying yet! I am interested that almost all of my "significant" flights have been with Boeings and none with Airbuses! Maybe aim for my 800th on a 380?!

Tony, RIP.